Helping you look after your Washing Machine.

Recently, a number of our customers have experienced a range of problems and faults with their Washing Machines.


We’ve put together a few diagnostic checks to help you out in the first instance, (plus a few hints and tips) – all in the name of help;



If your Machine is making a loud noise;

1). Check the feet of your machine.
Sometimes the feet of your machine can become slightly dislodged or dishevelled due to a heavy wash load/ continuous wash loads. The feet of your machine must always be 100% level – when adjusting the feet, use a spirit level to ensure this is the case.

2). Check the door seal.
Numerous small items (such as coins and debris from unemptied pockets) can lodge themselves in the rubber seal surrounding the machine door. These items can then circulate during the cycle and subsequently cause a noisy spin. Ensure you check the door seal for any unwanted items and remove anything you find. (You should do this regularly to avoid continuous issues).

3). Check the drum bearings.
In the worst case scenario, failing all other diagnostic attempts – the washing machine bearings may have failed altogether.
When the machine is empty, attempt to move the drum in its circular motion; if there is a feeling or resistance, the bearing therefore may need replacing.
Additionally, check to see if the drum is in line with the rubber door seal – if not, it is likely down to the bearings.

If your detergent draw is clogged up;

1). Clean the drawer.
The easiest way to sort any problem with the detergent drawer is to clean it. Remove the drawer from the washing machine and clean it using lukewarm water and washing up liquid.
You should also concentrate on clearing the area in which the drawer sits (a lot of mould, debris and detergent can also clog up this area), specifically the holes towards the top where the detergent and washing soaps pass through.

2). Make sure you do this on a regular basis.
Don’t just wait for the problem to occur, attempt to prevent it – try and repeat this procedure on a monthly basis (that way, you’re more than likely not to see the build up). If it does clog up regularly, take a look at the detergent you use, it may be likely that you should try another (sometimes different detergents may be better suited to your machine).

If your Machine is on the ‘smelly’ side;

1). Run a hot wash.
Empty your machine and run a hot temperature wash (90 degrees)- this will help kill off bacteria and mould which may not have been fully attacked with lower temperature washes.

2). Clean the Machine.
Clean as many separate areas of the machine as possible. Begin with the door seal (a lot of debris, mould and bacteria can get caught up in this area). Move onto the detergent drawer (ensure any excess or clogged detergent is removed from both the drawer itself and the area in which is sits). Lastly, clean the filter (check your manual for details of how to do this/ where to find the filter on your machine – 9 times out of 10, its extremely easy to get to).

3). Leave the Machine door open.
Having completed the above cleaning process, leave the machine door and detergent drawer open (allow the machine to air – if the door is constantly closed, it is likely that due to heat, mould and bacteria will grow at a quicker rate).

(Again, we recommend you do this every month or so – it depends on how often you use the machine, however regular usage together with low heat washes will mean repeating these procedures more regularly).


If your Machine leaks;

1). Locate where the leak originates.
There are 4 key areas where a leak normally comes from, either the door, drawer, filter or inside door.

If your machine is leaking from the drawer, this could be due to it being blocked. (Follow the cleaning steps above). Alternatively, the water pressure could be too high causing water to make its way into the drawer faster than it is able to drain out – If you have a tap on the pipes that your machine hose connects to, this can be resolved by turning the tap down which subsequently reduces the pressure.
Your drawer will also leak if you use too much detergent, so make sure you always keep to the recommended amount.

Door seal;
If your machine is leaking from the door seal, this could be down to perforations in the seal. This would originate from debris and excess items that have accidentally been left in clothes when washing. Run your finger around the seal in an attempt to find perforations or damage (if you find any cuts, holes or rips, you will need to get this replaced).

You will find the filter at the front of most modern washing machines; it is used to help filter out any foreign objects and safeguard the water pump. You can easily clear the filter by simply unscrewing it; clean it externally and also check the area in which it sits for any loose screws/washers/seals. If anything is lodged in this area, leaks can occur.

2). An overloaded wash can also cause your machine to leak.  The drum should only be filled by half to two-thirds full to wash at its most efficient. Overloading your drum can cause a number of faults, this is of utmost importance. Always run an empty wash to establish if the leak occurs when the drum is empty. If it only occurs when the drum is full, this would indicate errors in wash load.

Leave a Reply